Kyota Yugana M780 4D Massage Chair

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well. 

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Order Shipment:

If your order is in stock and we process the charges to your credit card, you should expect delivery within 2 to 3 weeks from the date of your order. We ship anywhere in the United States. Our chairs come with complimentary standard curbside delivery, meaning the carrier will deliver the chair just outside your home. We also offer white glove delivery for an additional cost, which includes inside delivery and assembly in the room of your choice (up to two flights of stairs).If you choose white glove delivery (includes delivery and assembly in the room of your choice), you should expect delivery within 4 to 6 weeks (this is due to the more involved nature of white glove assembly). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@royalofficechairs.com. We offer free shipping to the contiguous United States on all orders! Additionally, shipping location in either Alaska or Hawaii reach out to us at sales@royalofficechairs.com for quotes. 

Return and Refund Policy

Last updated: November 09, 2022

Thank you for shopping at Royal Office Chairs.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for most products that You purchased with Us.

Cancellations & Returns:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

Conditions for Returns:

In order for the item(s) to be eligible for a return, please make sure that:

• The item(s) were purchased in the last 14 days
• The item(s) are in the original packaging

The following Item(s) cannot be returned:

• The supply of Item(s) made to Your specifications or clearly personalized. For example, RFM chairs are manufactured to your specifications. Once the order is placed, no refunds will be provided after placement of the order. 
• The supply of Item(s) which according to their nature are not suitable to be returned or damaged from use.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Item(s) may be refunded. Unfortunately, Item(s) on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Full refunds less shipping charges will only be issued to the original credit card that you use when placing your order. Send an email to returns@royalofficechairs.com or call us at 888-413-1723.

Returning Goods:

You are responsible for the cost and risk of returning the Item(s) to us. 

You should send the Goods at the following address:

8919 New Falls Rd Suite 15-218 Levittown, PA 19054

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@royalofficechairs.com and we will process an insurance claim on your behalf.

4 Year U.S. Residential Limited Warranty 

• Unlimited USA-based customer & technical support
• 4 Year structural framework warranty
• No-cost replacement on covered parts for 2 years
• Covered labor (in-home, if necessary) for 1 year

Limited Warranty 

Kyota Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.

Warranty Period 

For In-Home service, Kyota will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Kyota may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Kyota is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 2 year parts warranty coverage, Kyota will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Kyota, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Kyota-authorized field service personnel to maintain warranty coverage.

Warranty Limitations and Exclusions

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate a Kyota Warranty claim, simply call our Kyota Limited Warranty Service at 603-910-5333. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary. You are responsible for delivery and the cost of delivery of the product or any parts to the authorized service center for replacement, per our instructions. Limits and exclusions: Coverage under this Limited Warranty is limited to the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands.

What makes your chairs better than others?

Kyota’s mission is to offer a few clear choices of premium massage chairs at affordable prices. Each chair is engineered and built in Asia, where massage is highly regarded and understood. Plus, we provide a convenient 24/7 shopping experience through our trusted online retail partners. Our relationship doesn’t end there; once you purchase Kyota, you’ll enjoy unlimited U.S.-based customer service from our knowledgeable team.

If you’re looking for an easy online massage chair shopping experience, Kyota is the answer!

What Kyota chair is best for me?

There are several factors to take into account when selecting a massage chair:

• Reason for purchasing a massage chair: Is it to address a specific pain point? Reduce stress? Overall wellness?
• What kind of massage experience are you looking for?
• What level of massage intensity would you prefer (e.g., gentle vs. vigorous)?
• Height and weight of individual(s) who will be using the chair
• Where the chair will be going: Home or office? How much space?
• Ideal price point                                                                                           

How long will the chair last?

Kyota massage chairs are manufactured with durable framework and tremendously well-engineered technology in order to ensure longevity. With proper care and occasional maintenance, your chair will provide many years of wellness. In fact, we’re so confident in our chairs that we provide a  4 year residential limited warranty!

When can I expect my chair to arrive?

If you select our free standard shipping option, you should expect delivery within 2 to 3 weeks from the date of your order. If you choose white glove delivery (includes delivery and assembly in the room of your choice), you should expect delivery within 4 to 6 weeks (this is due to the more involved nature of white glove assembly).

The chair seems big, is it going to fit in my house?

The dimensions of each chair, both upright and reclined, can be found on the bottom of the chair’s product page.

Most Kyota chairs are equipped with our innovative space-saving technology, which either moves the chair forward on a track system or on its axis in order to conserve space. Select models have zero wall space saving mechanisms, which allows you to place the chair as close as 2” from a wall and still fully recline without concern for additional space. Our line also includes compact chair options that will fit in any home or office!

Where are the massage chairs made?

Kyota massage chairs are choreographed and built in Asia, where the art of massage is well understood. We also customize every massage chair model to ensure it is intuitive and has everything you need for a truly easy and relaxing massage experience every day.

How does delivery work?

We ship anywhere in the United States. Our chairs come with complimentary standard curbside delivery, meaning the carrier will deliver the chair just outside your home. We also offer white glove delivery for an additional cost, which includes inside delivery and assembly in the room of your choice (up to two flights of stairs).

What is the warranty and what does it cover?

Our Kyota Promise is a 4 year residential limited warranty that includes:

• Unlimited USA-based customer & technical support
• 4 year structural framework warranty
• No-cost replacement on covered parts for 2 years
• Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year

For full coverage information, visit our warranty tab.