Essentials - Model 162 Task Chair

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well. 

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within 15 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within fifteen business days of your order, feel free to follow up with us at sales@royalofficechairs.com. We offer free shipping to the contiguous United States on all orders! Additionally, shipping location in either Alaska or Hawaii. Reach out to us at sales@royalofficechairs.com for quotes. 

Return and Refund Policy

Last updated: November 09, 2022

Thank you for shopping at Royal Office Chairs.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for most products that You purchased with Us.

Cancellations & Returns:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

Conditions for Returns:

In order for the item(s) to be eligible for a return, please make sure that:

• The item(s) were purchased in the last 14 days
• The item(s) are in the original packaging

The following Item(s) cannot be returned:

• The supply of Item(s) made to Your specifications or clearly personalized. For example, RFM chairs are manufactured to your specifications. Once the order is placed, no refunds will be provided after placement of the order. 
• The supply of Item(s) which according to their nature are not suitable to be returned or damaged from use.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Item(s) may be refunded. Unfortunately, Item(s) on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Full refunds less shipping charges will only be issued to the original credit card that you use when placing your order. Send an email to returns@royalofficechairs.com or call us at 888-413-1723.

Returning Goods:

You are responsible for the cost and risk of returning the Item(s) to us. 

You should send the Goods at the following address:

8919 New Falls Rd Suite 15-218 Levittown, PA 19054

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@royalofficechairs.com and we will process an insurance claim on your behalf.

RFM PRODUCT WARRANTY

RFM Seating products are engineered to provide many years of use under normal conditions when cared for properly. Normal conditions are defined as an office environment during a single shift consisting of 8-hour days, 5 days a week for a user weighing 300 pounds or less. Products manufactured by RFM carry the following limited lifetime warranties to the original purchaser:

SEAT AND BACK FABRIC IS COVERED FOR FIVE YEARS AND NOT WARRANTED FOR MULTI-SHIFT OPERATIONS

All ergonomic, task & conference chairs:
Lifetime warranty on cylinder, 12 years on all other parts.

All Multi-Shift and Nurse’s Station:
7-year warranty on all parts.

All Big and Tall chairs:
Lifetime warranty on cylinder, 7 years on all other parts.

All guest and lobby chairs:
Lifetime warranty on all steel and wood frames,5 years on all other components.

Essentials chairs:
5 years on all components.

To make claim under this warranty, the claim must be processed through the original dealer of purchase. The dealer will inspect for warranty qualifications and may obtain a return material authorization (RMA) number from RFM. RFM shall provide, at our option, parts, replacements, or monetary adjustments. Labor is not covered under warranty. The warranties indicated above are the only warranties made by RFM and no other warranties expressed or implied are given on products manufactured by RFM.

The return of products will NOT be accepted without an RMA number issued by RFM Customer Service. All returned products must be protected to prevent damage in transit and shipped pre-paid.

THE ABOVE WARRANTIES EXCLUDE THE FOLLOWING:

• Any product, which has been repaired or altered by the customer.

• Any variation in color, grain, or texture of wood, leather, or fabric.

• Any incidental damage resulting from the neglect or inability to use RFM products properly with regular maintenance.

• Any normal wear and tear. The warranty is a protection from defects only.

Warranties are NOT transferable.